New after-sales service step-by-step videos to solve technical errors
As part of our commitment to providing close, agile, and helpful support, we are launching a new after-sales service designed to make the use and maintenance of our equipment easier: short, easy-to-follow video tutorials to help you quickly resolve the most common technical issues.
1 July 2025
These videos are clear, brief, and highly instructive—aimed at both technical personnel and any user, regardless of experience level.
With these videos, you’ll be able to identify the cause of the problem and apply the solution step-by-step, with no complications.
📍 Where to find them:
They’re available in the Technical Information section of our website and will also be published on our social media channels, so you always have them at hand.
.............................................................................................................
🎥 Now Available: First Technical Videos
The first published videos cover common errors in some of our most frequently used models:
🔹 Centrifuges GBF001 and GBF011
• Error E-7: The motor does not spin or there is a fault in the speed detector
• Error E-3: Fault in the lid detector wiring
🔹 Digital Water Baths – Series 601
• Error E-1: The system detects issues with water level or quality, activating a safety feature to protect the heating element.
We explain why it happens and how to prevent it by maintaining proper water level and conductivity.
.............................................................................................................
💧 New Video: Easy Tank Drainage After Use
In addition to troubleshooting videos, we’ve also released new content explaining how to properly drain the tank after using the water baths.
📌 This video shows the automatic drainage process in models JDD001, JDD002, JDD003, and JDD004, which include an integrated pump system.
In just three steps, you can fully empty the tank—no disassembly or tools required.
.............................................................................................................
✔️ Clear, Accessible Visual Support
This new visual format is part of our commitment to a more accessible, user-focused after-sales experience.
We want to help you keep your equipment in perfect working condition, with peace of mind and solutions just a click away.
➡️ Visit the Technical Information section on our website or follow us on social media to stay up to date with all our latest content.